Terms of service

**General Terms and Conditions**

**1. WHO WE ARE AND HOW YOU CAN CONTACT US**

**1.1 Who we are.** We are RiotFit VOF, a company duly incorporated under the laws of the Netherlands, registered in the Dutch Trade Register under number 95453954, with its statutory seat at Rode klaverweide 33, 1706AC, Heerhugowaard in the Netherlands and our registered VAT number is 867136996.

**1.2 How you can contact us.** You can contact us via riotfit.shop/contact and/or via our email: riotfit.clothing@gmail.com. 

**1.3 How we can contact you.** If we need to contact you, we will send an email to the email address you provided to us with your online order.1

**1. PLACING AN ORDER**

**2.1 How can you place an order?** Orders are placed via our website. Once you have added the desired product(s) to your shopping cart, you go through our checkout procedure where you must enter your contact details and delivery/billing details. Check your order very carefully (e.g., the product(s), the size(s) and the delivery address) before clicking the "Complete Order" button or the "Pay Now" button.

**2.2 Acceptance of your order.** Your order is an offer from you to us to purchase the product(s) in your shopping cart. After you place an order, you will receive an email from us confirming that we have received the order. Our official acceptance of your order occurs when we send you an email confirming that we have shipped your product(s). At that point, a contract is formed between you and us. Upon confirming your order, we also confirm your order number. If you wish to contact us about your order, you must mention this number.

**2.3 Restrictions on placing orders.** To order our products, you must be at least 18 years old and authorized to use the payment method you choose to pay for the products in your order. If you are under 18 years old, you may only place an order if a parent or guardian is involved.

**3. OUR RIGHTS TO CANCEL YOUR ORDER**

**3.1 If we cannot fulfill your order.** In the unlikely event that we cannot fulfill your order (for example because the product is out of stock, because we cannot verify the billing details you provided, because you have requested delivery to a country to which we currently do not ship, or because an error has occurred in the pricing or description of the product), we will notify you by email and will not charge you for the product.

**3.2 Unusual or suspicious activity.** We supply our products for personal use only. If we notice something unusual or suspect that our products are being used for commercial, business or resale purposes, we may cancel an order.

**3.3 Suspending the delivery of products.** We may need to suspend the delivery of a product because:

3.3.1 we are dealing with technical problems or need to make minor technical changes;
3.3.2 we need to update the product to reflect changes in relevant laws and regulatory requirements; and/or
3.3.3 we need to make changes to the product as notified by us to you.

**4. OUR PRODUCTS**

**4.1 What we supply.** We supply fitness equipment, including clothing and accessories.

**4.2 Description of our products.** The images of our products (and their packaging) on our website and in our app are for illustrative purposes only. We do our best to ensure colors are displayed accurately, but we cannot guarantee that the color display on a device exactly matches that of our products.

**5. SHIPPING**

**5.1 Shipping destination.** We currently ship to the Netherlands.

**5.2 Shipping costs.** Shipping costs apply to your order.

**5.3 Additional costs.** Any customs duties, import duties or additional costs applicable to your order (e.g., for delivery outside the United Kingdom) are your responsibility and are not included in the shipping costs.

**5.4 When we deliver the products.** When we deliver your products depends on the shipping method you select during the order process.  If you order during a sale, it may take a little longer for you to receive our products.

**5.5 We are not responsible for delays beyond our control.** If the delivery of your products is delayed by an event beyond our control (e.g., due to delays with the postal service/courier, in logistics, or due to bad weather), we will let you know as soon as possible. If there is a risk of significant delay, you can contact us to cancel your order, and we will refund you for any products you have paid for but not received.

**5.6 If you are not available when the product is delivered.** If no one is available to take delivery and the products do not fit in your mailbox, the courier will notify you of the attempted delivery and tell you where you can pick up your order or how you can have it delivered.

**6. YOUR RIGHTS TO END THE CONTRACT**

**6.1 You can always end the contract with us.** Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract, as set out below. We are legally obliged to supply products that are in conformity with this contract and nothing in these terms will affect your legal rights.

**6.2 If what you have bought is faulty or materially different from how it is described on our website, you may have a legal right to end the contract (or to receive a replacement product, or a refund of your money).** In this case, the return shipping in the Netherlands is free, provided you return the product to us within 30 days (unless otherwise stated on our website or our app) from the date of receipt.

**6.3 If you want to end the contract for any of the reasons below, the contract will end immediately and we will refund you in full for all products you have paid for but which have not been delivered to you.** The reasons are:
6.3.1 we have notified you about an upcoming change to the product or to these terms which you do not agree to;
6.3.2 we have notified you about an error in the price or description of the product you ordered which means you no longer wish to buy it;
6.3.3 we have notified you about a significant delay in the delivery of the products due to events outside our control;
6.3.4 we have suspended the delivery of the products for technical reasons, or have notified you that we will suspend them for technical reasons, in each case for a period of more than four weeks; or
6.3.5 you have the legal right to end the contract because of something we have done wrong.

**6.4 If you have changed your mind about the product.** We offer a goodwill guarantee which gives you 30 days (unless otherwise stated on our website) to change your mind and receive a refund instead of the standard 14 days (which does not affect your legal rights regarding faulty products). The 30-day reflection period (unless otherwise stated on our website or in our app) starts once you (or someone you nominate) receives the products. If your order is split into several deliveries on different days, your 30-day reflection period (unless otherwise stated on our website) starts after the day you (or someone you nominate) receives the last delivery. In both cases, you may have to pay the costs of return shipping as set out in our returns process.

Please note that some products cannot be returned and there is no right to change your mind and receive a refund for these products, such as:

6.4.1 swimwear, underwear, bottles and shakers due to health, safety and hygiene standards;
6.4.2 products which are sealed for health protection or hygiene purposes (e.g., socks) which are not sealed after you receive them or which are not in their original packaging or from which the labels or hygiene strip have been removed;
6.4.3 goods that are made to measure or personalized;
6.4.4 products that are damaged, worn or otherwise used or from which the care label has been cut off and/or removed;
6.4.5 products that are missing parts when returned by you (unless this is a result of something we have done); and
6.4.6 products that have become inseparably mixed with other items after delivery.

**6.5 In the event that a product is damaged or missing a part upon return by you, we may hold you liable for the decrease in value of the product, if your handling of the product has gone beyond what was necessary to establish the nature, characteristics and functioning of the product.**

**6.6 In all other cases (if we are not at fault and there is no right to change your mind).** Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before the products are delivered and paid for. In that case, you just need to contact us to let us know.

**7. RETURNS AND REFUNDS**

**7.1 Let us know that you want to end the contract.** To end the contract with us, to ask us questions, or in the unlikely event that you have complaints about the product, you can let us know by contacting us via riotfit.shop/contact, via live chat, via the support section or via any of the other options on our website. Provide your name, shipping address, order number and email address so we can help you quickly and easily.

**7.2 Returning products after ending the contract.** If you end the contract for any reason after products have been shipped to you or you have received the products, you must return them to us. The return process is set out in our Returns Policy. Fill in the required information (including details of the product(s) you are returning and the reason(s) for return) and follow the relevant instructions, including (if specified) printing a return label. If you are using your legal right of withdrawal, you may choose to fill out the legally required withdrawal form, which you can request, fill out and return via email to: riotfit.clothing@gmail.com. However, it may still be necessary to complete your return via our Returns Portal. You must then leave the package with the product(s) you are returning (with the return label firmly attached) at one of the drop-off points we have given you. Unless otherwise stated on our website or in our app, you must ensure the products are returned to us within 30 days of delivery.

**How and when we will refund you.** We will refund the amount you paid for the products (including shipping costs where applicable) via the original payment method. If you used a discount code when paying, the amount to be refunded will be reduced to account for the benefit of the discount you received when purchasing the product. We will refund you as soon as possible. If you are using your right to change your mind, your refund will be processed within 14 days after the day we receive the product back from you.

**8. OUR RIGHTS TO END THE CONTRACT**

**8.1 We may end the contract if you break it.** We may end the contract for a product at any time by writing to you if:

8.1.1 you do not provide us, within a reasonable time of us asking for it, information that is necessary for us to provide the products, for example the delivery address; or
8.1.2 you do not, within a reasonable time, allow us to deliver the products to you.

**8.2 Refunds.** If we end the contract in the situations set out in clause 8.1, we will refund all money you have paid to us for products we have not delivered.

**9. PRICE AND PAYMENT**

**9.1 Where you can find the price for the product?** The price of the product (including VAT) is the price indicated on the order pages when placing your order, on the products. We ensure that the price of the product advised to you is correct. However, please see clause 9.4 for what happens if we discover an error in the price of the product you ordered. We offer alternative payment options with Klarna. Please note that additional general terms and conditions apply if you choose this option. Please refer to https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/slice_it_card/

**9.2 We will pass on changes in the VAT rate.** If the VAT rate changes between your order date and the date we deliver the product, we will adjust the VAT rate you pay, unless you have already paid for the product in full before the change in the VAT rate takes effect.

**9.3 We may change the price of our products.** Sometimes we need to adjust the price of some of our products. When this happens, we will adjust the prices on our website. If you have placed your order for a product before the price change, the price is as stated on our website (where applicable) at the time you placed your order.

**9.4 What happens if we quote an incorrect price.** It is always possible that, despite our best efforts, some of the products we sell are incorrectly priced. Normally we check prices before accepting your order and then, if the correct price of the product on the order date is lower than our stated price on the order date, we will charge the lower amount. If we accept and process your order when a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a pricing error, we may end the contract, will refund you the amount paid, and require the return of any products delivered to you.

**9.5 When and how you must pay.** We accept payments via Visa, Mastercard, American Express, PayPal, iDEAL and Apple Pay. We will not charge you until we ship the products to you, although the price to be paid for your products may appear as pending transactions on the payment method you use.

We also offer you the option to make your purchase with Klarna Bank (AB) (publ.).

The availability of this option is subject to approval by Klarna. Please note that we reserve the right to withdraw or suspend this option with Klarna at any time at our sole discretion.

**10. DISCOUNT CODES**

**10.1 From time to time we will release discount codes ("Codes") via email or other marketing channels.** These Codes can be used to apply a discount to a new order at https://www.riotfit.shop/. To apply a Code, you can enter it in the indicated place during the payment process (and don't forget to click "apply").

**10.2 Please note:**

10.2.1 Codes are valid for a limited period, as indicated in the relevant email or marketing communication and cannot be used outside that period.
10.2.2 Unless expressly stated in the relevant email or marketing communication, Codes can only be used for full-priced items and are not intended for items that are on sale or discounted.
10.2.3 Only one Code can be applied per order. Codes cannot be used in conjunction with other offers and are not available to staff of RiotFit or any of its group companies.
10.2.4 Codes are specific to a region or store, cannot be exchanged for cash and are non-transferable.
10.2.5 Codes do not affect shipping costs.
10.2.6 Returned items will be refunded at the discounted price paid (the discount is allocated proportionally across the products). When an order is placed with a total amount for which the discount code can be used and items purchased with the Code are later returned to us, causing the order value to fall below the level required for the discount code, the offer value may be deducted from any refund. This does not affect your legal rights. No discount is applied to items replaced later.
10.2.7 Orders are subject to available stock and acceptance by us. We reserve the right to refuse orders when, in our reasonable opinion, a Code is not eligible for the order being placed or is the subject of inappropriate use or fraudulent activity.
10.2.8 We reserve the right to withdraw, modify or extend offers at any time upon reasonable notice.

**10.3 Specific offer values are provided with each Code.** For specific information relevant to that Code, please consult our email or marketing communication.

**11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU**

**11.1 We are responsible to you for foreseeable loss and damage caused by us.** If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of this contract, or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

**11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.** This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are as described and match information we provided to you, of satisfactory quality, fit for any particular purpose made known to us, and supplied with reasonable skill and care); and for faulty products.

**11.3 We are not liable for business losses.** We only supply the products for personal use. If you use the products for commercial, business or resale purposes, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

**12. HOW WE MAY USE YOUR PERSONAL INFORMATION**

**How we may use your personal information.** We will only use your personal information as set out in our Privacy Statement. 

**13. OTHER IMPORTANT TERMS**

**13.1 We may transfer this contract to someone else.** We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not agree to the transfer, you may, within seven days of us informing you about this, contact us to end the contract. We will then refund you any payments you have made in advance for products not delivered.

**13.2 You need our consent to transfer your rights to someone else.** You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.

**13.3 Nobody else has any rights under this contract.** This contract is between you and us. No other person shall have the right to enforce any of its terms.

**13.4 We may change these terms at any time.** We may make changes to these terms at any time, for example to implement changes in the law or for any other reason. The most recent version of our terms is always displayed on our website, so please check there before placing an order to make sure you are aware of any changes that have been made since your last visit to our website.

**13.5 If a court finds part of this contract illegal, the rest will continue in force.** Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

**13.6 If we do not insist on performance of the contract, we can still do so later.** If we do not insist immediately that you do something you must do under these terms, or if we delay in taking steps against you in respect of your breach of contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

**13.7 Which laws apply to this contract and where you may bring legal proceedings.** These terms are governed by Dutch law. You may bring legal proceedings in respect of the products in the Dutch courts. If you live in the Netherlands, you may bring legal proceedings in respect of the products in the competent Dutch court or the Dutch court. If we bring legal proceedings against you, we will submit them to the Dutch courts. Within one month after we have invoked this provision, you have the right to choose dispute resolution by a competent Dutch court.